STAKEHOLDER MAP AND ENGAGEMENT
Türk Eximbank positions sustainability as a key tool for delivering value to its stakeholders, in addition to financial performance, and integrates these issues into its business processes and corporate decisions.
Establishing transparent and holistic relationships with stakeholders is crucial for determining an effective sustainability and corporate governance strategy. In this context, the Bank identifies sustainable development opportunities presented by the economic environment and contributes to economic progress through multifaceted collaborations.
The Bank considers the needs and expectations of its stakeholders in all its business processes and operates within a business approach that complies with applicable laws, regulations, and ethical codes. Türk Eximbank uses the feedback obtained from the stakeholder engagement process in determining strategic priorities, establishing a target and accountability structure, and designing its business model.
Stakeholder engagement plays a critical role in improving the products and services offered, identifying risks and opportunities, and ensuring a transparent and accountable management approach. In this regard, Türk Eximbank manages its stakeholder relations through a participatory and transparent communication system.
| Stakeholder Group | Material Topics | Communication Methods | Communication Frequency | Stakeholder Expectations | Actions Taken |
| Employees |
Business Ethics Talent Management Equal Opportunity and Diversity OHS Digitalization and Innovation |
Phone Meetings Face-to-face / online meetings Electronic Document Management System (EDMS) Request Management System |
Continuous |
Responsible human resources approach Ensuring employee well-being Performance-based rewards Ensuring OHS Effective performance evaluation processes Employee training and development Promoting equal opportunity and diversity Secure banking activities Strengthening digital applications and IT infrastructure |
Training programs supporting professional and personal development are regularly implemented. A performance evaluation system is used to objectively assess employee performance. Various initiatives are undertaken to ensure OHS. The effectiveness of human resources processes is enhanced through Exim HR applications. The “Söz Sende” application and “Söz Sende Meetings” encourage employees to share their opinions and suggestions. Improvements are made to increase the efficiency of digital processes. Various projects and practices are implemented within the scope of sustainability. |
| Public Institutions |
Business Ethics Green Transformation and High Technology |
Phone Meetings Face-to-face / online meetings EDMS Institutional portals Surveys |
Continuous |
Effective and timely resolution of requests Compliance with legal and institutional regulations Practices to support exports Efficient processing of applications and requests |
Information and requests are communicated in a timely manner. Regulatory requirements imposed by public authorities are being met. Appropriate financing and insurance/guarantee services are provided to support exporters. |
| Suppliers |
Business Ethics Green Transformation and High Technology Digitalization and Innovation |
Phone Meetings Face-to-face / online meetings Eximbuy (Procurement platform) |
Continuous |
Making payments for goods and services procured Carrying out necessary work in accordance with the terms specified in the contract |
Ethical and transparent communication is ensured. Processes are meticulously managed to ensure timely payments. Full compliance with contract provisions is ensured. |
| International Financial Institutions |
Financial Performance Investments Climate Change Green Transformation and High Technology Business Ethics Corporate Governance OHS |
Phone Face-to-face / online meetings Reporting |
Continuous |
Ensuring that requested information is sent in a timely and complete manner Conducting site visits, when necessary, to exporters that will receive financing. Monitoring compliance with loan conditions during the loan term Reporting in line with a responsible banking approach Carrying out activities to support sustainable development |
Requested information and requests are communicated in a timely manner. Visits to exporting companies are conducted when necessary. Loan conditions are monitored. Reports are prepared in a timely manner and in the required format. Financing resources that support sustainable development are provided. |
| Industry Organizations | Green Transformation and High Technology |
Phone Face-to-face/online meetings Surveys |
As part of the business cycle | Finding common solutions for exporters |
Partnerships and collaborations are being developed. Regulations that will affect the competitiveness of exporters are monitored. |
| Exporters |
Digitalization and Innovation Green Transformation and High Technology Investments Business Ethics Corporate Governance Customer Satisfaction |
Phone Surveys Public Disclosure Platform (KAP) Exporter Meetings Website Social media accounts Press releases Visits Face-to-face/online meetings |
Continuous |
Maintaining business ethics Providing financing for exporters Providing financing for renewable energy and energy efficiency Prompt finalization of application results Meeting exporter expectations in loan allocation and insurance processes Adopting a responsible banking approach |
All activities are conducted in accordance with Türk Eximbank›s business ethics. Exporters are supported with access to appropriate financing, insurance, and guarantee services. Applications are evaluated, and feedback is provided indicating any missing documents. Exporter complaints are reviewed and assessed, and actions are taken to reduce them. |
Corporate Memberships
- International Union of Credit and Investment Insurers (Berne Union)
- Association of National Development Finance Institutions in Member Countries of the Islamic Development Bank (ADFIMI)
- Union of Insurers and Reinsurers for Commercial and Non-Commercial Risks in the Member States of the Organization of Islamic Cooperation and the Arab Investment and Export Credit Guarantee Corporation (AMAN Union)
- Asian Exim Banks Forum (AEBF)
Platforms Where Türk Eximbank Participates
- Ministry of Environment, Urbanization and Climate Change National Expert Working Group on Carbon Pricing
- Türkiye Exporters Assembly (TİM) Science Committee on Sustainability in Industry
- Foreign Economic Relations Board (DEİK) Green Transformation Working Group
- Istanbul Chamber of Industry (ISO) Sustainability Platform
- The Banks Association of Türkiye (TBB) Working Group on the Role of the Financial Sector in Sustainable Growth